Returns & exchanges

We hope you love your shirt. Because each one is made to order for you, our returns work a little differently from a regular shop. Here is exactly what we can and can't do.

If something is wrong with your order, we'll make it right

We will send you a free replacement if your shirt arrives:

misprinted (blurry, cut off, wrong or missing design, wrong color or size from what you ordered),
damaged (tears, stains, holes, or damaged in transit), or
defective in some other way.

How to ask:

Email harshal.quotees@gmail.com within 30 days of receiving your order.
Include your order number and clear photos of the problem (the front of the shirt, the issue up close, and the packaging if it was damaged).
We will reply within 2 business days with a replacement. Replacements are made and shipped at no cost to you. You don't need to send the faulty shirt back.

If your package never arrives, see Shipping (“Lost or stuck packages”); please contact us within 30 days of the estimated delivery date.

What we can't do

Change-of-mind returns: Quotees shirts are printed to order, and our print partner does not accept returns for change of mind. For now, we can't accept returns or give refunds if you simply change your mind.
Sizing: Likewise, for now we can't exchange for a different size. Please check the size guide before ordering (see FAQ). If you're unsure, email us before you order and we'll help you choose.
Wrong address given at checkout: see Shipping.
Normal variations: slight differences in color between screen and print, or tiny differences in print placement within normal tolerance, are not defects (see Terms).

If you have a question about a return or an exchange, email harshal.quotees@gmail.com and we will get back to you.

Refunds

Approved refunds go back to the original payment method and usually appear within about 5-10 business days, depending on your bank. We email you when it's issued.